Serving All Of Northeastern, Pa With Delicious Home-Made Food
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Serving All Of NEPA
KL's Catering "Leave Your Guest's With A Lasting Distinctive Impression" Serving All Northeastern PA |
FAQ
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<click on the questions to view the answers>
If you have a specific question, please feel free to use our
Email Form.
| When should I book my event? | ||
| Will you tentatively hold a date? | ||
| Will the food be hot? | ||
| Do you give seniors a discount? | ||
| Do you require a deposit? | ||
| What methods of payment do you accept? | ||
| What is the cost for children? | ||
| When is final count due? | ||
| Do you provide alcohol and beverages? | ||
| Do I need to sign a contract? | ||
| Is there a charge for delivery? | ||
| Do you provide chaffers with ala carte items? | ||
| When do you charge a gratuity charge? | ||
| Do you provide linens? | ||
| What kind of food racks do you use? | ||
| Do you provide coffee? | ||
| Do you have a "Food Hostess Service." | ||
| Do you have waitresses, china, etc? How many staff will be working my event? | ||
| Is there a cake cutting fee for my wedding? | ||
| Are you insured? | ||
| Don't see your questions listed? Use our Email Form | ||
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When should I book my event? All events should be booked as soon as possible to ensure availability during busy times such as Christmas events and events in the summer. <BACK TO TOP> |
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Will you tentatively hold a date? No. All dates are booked on a first come first served basis. If you can not commit to a date, then we assume you are still shopping around for services. <BACK TO TOP> |
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Will the food be hot? We have been asked this puzzling question by new potential customers several times in any given year. We are told that they have experienced "cold" food that should have been hot from other caterers. The answer is Yes! All food packages will come hot to your location. Hot items will be delivered hot and cold items will be delivered cold. We can't imagine it any other way. Our ala carte menu may be ordered hot or cold. For example, some clients order the piggies cold so they could heat them up for their dinner party. All ala carte items come with heating instructions and safe handling instructions. <BACK TO TOP> |
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Do you give seniors a discount? Yes for tax exempt Senior Groups Only. They can receive any dessert from our delightful dessert menu 1/2 price when a full package event is booked from our standard packages only. (i.e. does not include theme, outing, ala carte etc...) <BACK TO TOP> |
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Do you require a deposit? Most of the time, yes. A deposit guarantees your calendar date for your event and locks in the current pricing (for up to 12 months - menu is subject to our contract agreement.) <BACK TO TOP> |
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What methods of payment do you accept? Prepayment: Personal Check (minimum 7 days before), Business Check, Club or Organization Check, Visa, MasterCard, Money Order, American Express and Discover.
Payment of Balance Four Days or Less Before Event: |
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What is the cost for children? The cost of children from ages 3 to 10 is 60% of the menu price provided the amount of children does not exceed 5 to 8% of your event total. Please keep in mind that if having a formal event, extra charges for plates etc... is full price. We take each event on a case by case basis. Children's Events and Parties do not receive a discount on our adult friendly menus. Instead, we suggest selecting our children's menu. |
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When is final count due? Your final count is due the 5-7 days before your event or when falling on weekend, the Monday before. This count is considered a guarantee, not subject to reduction. When your party is booked you will be notified on the final count date. <BACK TO TOP> |
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Do you provide alcohol and beverages? We can provide coffee, bottled water, and soda at an additional charge. We do not provide any alcohol or alcohol service at this time. It is important to review the alcohol policies of your rental facility before signing a contract with them. <BACK TO TOP> |
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Do I need to sign a contract? Yes. It is important for our clients to understand our refund policy, alcohol policy, and our terms and conditions. Please feel free to ask any questions prior to signing our agreement. <BACK TO TOP> |
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Is there a charge for delivery? Yes. The current rate will be listed next the menu prices. The delivery charge is for gas and vehicle expenses. A gratuity to your delivery/set-up person is at your discretion. <BACK TO TOP> |
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Do you provide chaffers with ala cart items? No. Chaffers and chaffing fuel is available at an additional charge. <BACK TO TOP> |
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When do you charge a gratuity charge? A gratuity charge is charged when personnel is provided for your event (i.e. waitress, waiters, food staff, etc..) The standard charge is 15% of your bill provided it exceeds $500.00. Otherwise a minimum of $75.00 is charged. Other rules apply for outings, funerals, and theme dinners. <BACK TO TOP> |
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What kind of food racks do you use? If you need wire racks, the cost is an additional charge to the delivery fee. The cost is $4.00 per each hot item and includes 6 hr. sterno and aluminum water tray for each hot item. We lend you the wire rack at no charge. Basically, we are charging you for the cost of the fuel and pan. We have stainless steel racks available for an additional fee. We charge extra for the stainless steel racks due to the expense of the racks and the high maintenance on the them. A credit card deposit is required on all items that are rented. <BACK TO TOP> |
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Do you provide linens? Yes. We provide the linens at an additional charge. Please inquire for current rate. All linens must be returned by the first Monday after your event. You must also provide us with a credit card back up for any linens that are unreturned or damage. Please inquire about our policy. <BACK TO TOP> |
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Do you provide coffee? Coffee is provided at an additional fee. We do not sell the coffee by the cup. The minimum cups provided is 30. Please ask for current prices. <BACK TO TOP> |
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Do you have a "Food Hostess Service?" We encourage all large events to utilize our food service hostess/host program. All large events have multiple food trays. A food hostess maintains and refills your food buffet so you can enjoy the company of your guest's and event without having to do all the work. Please inquire for current pricing and availability. <BACK TO TOP> |
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Do you have waitresses, china, etc? Yes. The cost of wait staff is based on your location, level of difficulty, facility challenges, your service caliber expectations and budget. The number of wait staff for every event varies because every event has its challenges, so we believe that boiler-plate staffing formulas don’t work. If you would like "extra" staff on hand, we’re happy to help. Many of our wait staff have been with us a decade or more. <BACK TO TOP> |
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Is there a cake cutting fee for my wedding? No charge for sheet cakes. A cake cutting fee will be charged based on the scope of your cake. If you are renting specialty china and flatware, remember that cake service means extra plates and forks. <BACK TO TOP>
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Are you insured? Yes. We will provide a certificate of insurance to any facility. Requests must be made at least 10 days before your event. This will give the insurance company the time need to produce the certificate to the facility. Any vendor who requests to be added as named "insured" for a particular event will be charged a fee. <BACK TO TOP> |
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| Don't see your questions listed? Use our Email Form |
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Serving Wilkes-Barre - Pittston - Wyoming - West Wyoming - Plains - Mountaintop - Harding Dallas - Kingston - Hunlock Creek - Forty Fort - Wilkes-Barre Twp.- Harvey's Lake - Plymouth - Ashley and all of Luzerne County
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